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Customer Service Resolution Specialist

1 month ago

Huntingdon, Cambridgeshire, United Kingdom Clancy Full time

The Role

We are seeking a skilled Customer Service Resolution Specialist to join our team at Clancy. As a key member of our customer service team, you will be responsible for resolving written complaints in a timely and efficient manner.

Key Responsibilities

  • Manage customer contact through written form and respond within the levels of service required by the business.
  • Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer's satisfaction.
  • Resolve SAP errors and found/missing meters.
  • Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate.

Requirements

We are looking for someone who is passionate about customer service, able to work both independently and collaboratively, and possesses strong communication and organisational skills. Attention to detail, proven analytical and problem-solving abilities, and proactive time management are also key attributes we value.

What We Offer

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers, cycle to work scheme as well as an Employee Assistance Programme.