Customer Service Resolution Specialist

3 weeks ago


Huntingdon, Cambridgeshire, United Kingdom Clancy Full time

The Role

As a Customer Service Resolution Specialist at Clancy, you will be responsible for driving effective and efficient resolution of written complaints. You will need to possess strong organisational and analytical skills to ensure timely and satisfactory responses to our customers.

Key Responsibilities

  • Manage customer contact through written form and respond within the levels of service required by the business.
  • Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer's satisfaction.
  • Resolve SAP errors.
  • Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate

What You'll Need

We are looking for someone who is passionate about customer service, able to work both independently and collaboratively, and possesses strong communication and organisational skills. Attention to detail, proven analytical and problem-solving abilities, and proactive time management are also key attributes we value.

Our Company

At Clancy, every day we work smarter, greener and use our imaginations. Our purpose is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.



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