7.5T Delivery Driver

1 week ago

Huntingdon, Cambridgeshire, United Kingdom Grafters Recruit Ltd Full time

Job Title: 7.5T Delivery Driver - Customer Experience Specialist

Job Summary:

Grafters Recruit Ltd is seeking a skilled 7.5T Delivery Driver to join our team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service, ensuring timely and safe delivery of products to our customers.

Key Responsibilities:

  • Deliver products to customers in a timely and safe manner
  • Provide exceptional customer service, ensuring a positive experience for our customers
  • Ensure compliance with all transport legal requirements, including planning, pre-brief and de-brief processes
  • Adhere to the company uniform policy, including personal ID
  • Engage with customers in a warm, friendly and professional manner, ensuring they are left with a positive impression of our service
  • Answer customer queries and feed back to Warehouse and Transport teams to resolve outstanding issues
  • Complete a dynamic risk assessment prior to delivery to avoid safety issues
  • Wear overshoes in customers' homes and gloves during delivery
  • Deliver products to customers' room of choice
  • Install bedroom products once trained and capable to do so as required
  • Collect customers' old products for recycling, ensuring they are suitably over bagged with green recycling bags
  • Collect customer returns and 40-night guarantees, ensuring they are suitably over bagged, labelled and secured safely in the vehicle for return transit
  • Leave customer homes tidy, recycling any packaging that has been removed
  • Ensure customers are left with a business card with your details on and inform them of our feedback survey
  • Ensure the Home Delivery process is adhered to and the PDA is updated correctly
  • Keep up to date with all relevant training regarding product handling, assembly, health and safety and the Delivery Charter
  • Support a culture where the customer is at the heart of everything we do
  • Ensure outbound/inbound paperwork is completed promptly and accurately
  • Ensure all health and safety requirements are adhered to when driving, parking and loading/unloading the vehicle
  • Ensure the vehicle is safe, legal and operational by completing daily checks and reporting issues as you find them
  • Work with warehouse teams to ensure products are loaded and wrapped correctly to prevent damage, feeding back opportunities for improvement
  • Take care of products as if they were your own for deliveries and customer collections, ensuring the product is packaged and kept clean at all times
  • Carry out warehouse and cross-docking duties as required

Requirements:

  • UK driving licence Cat 1
  • Valid drivers CPC DQ card/valid driver's digital card
  • Previous commercial driving experience in a 7.5t vehicle
  • Previous experience and understanding of using digital tachographs
  • Previous experience within a customer-facing role

Rate of Pay: £13.96 Mon-Fri, £20.94 Sat and overtime

Start Times: Between 06:00-08:00, 5 out of 7 days

Around 13 drops

This is a temp-to-perm opportunity for the right candidate.

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