Technical Services Manager
3 days ago
**Job Title:** Technical Services Manager
**Job Summary:** We are seeking a highly skilled Technical Services Manager to join our team at CBW Staffing Solutions. As a Technical Services Manager, you will be responsible for ensuring the smooth operation of technical services in a high-profile commercial office building.
**Key Responsibilities:**
- Manage and work alongside maintenance contractors to ensure high-quality service delivery.
- Manage all technical issues, including mechanical systems and shutdowns, to minimize downtime and ensure business continuity.
- Develop and implement Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure and improve service delivery.
- Oversee the company's Health and Safety (H&S) and environmental performance on site, ensuring compliance with relevant regulations and standards.
- Plan and implement building shutdowns and complex client project works, ensuring minimal disruption to business operations.
- Develop and implement quality procedures to ensure high-quality service delivery and continuous improvement.
- Recruit and manage a team of technical staff, providing training and development opportunities to ensure their technical skills and knowledge are up-to-date.
- Manage client relationships, providing excellent customer service and ensuring client satisfaction.
- Manage all reports, including technical and operational reports, to inform business decisions and improve service delivery.
- Identify and pursue additional business opportunities to increase contract sales revenue and deliver client satisfaction.
**Requirements:**
- Qualified in a mechanical engineering discipline, such as C&G, HNC, HND, or higher.
- Strong overall technical engineering understanding and experience of managing large engineering teams.
- Previous experience of managing large 24/7 sites and service delivery in high-profile commercial offices.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with all levels of staff and clients.
- Ability to manage and prioritize a demanding and varying workload, with a focus on delivering projects on time and on budget.
**What We Offer:**
- Salary up to £75,000.
- 25 days' holiday.
- Pension and healthcare benefits.
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