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Senior Technical Operations Manager

2 months ago


SouthendonSea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time
Senior Technical Operations Manager - Leading Service Provider

Are you seeking a fresh opportunity to advance your career in a dynamic environment?

Would you like to join a prominent service provider recognized for excellence?

If so, continue reading...

Our esteemed client is on the lookout for a Senior Technical Operations Manager to oversee a prestigious property in a prime location.

This organization is renowned for managing a diverse portfolio of high-profile commercial properties and is celebrated for its industry leadership.

The primary objective of this role is to guarantee that all technical and operational functions within the property are upheld to the highest standards.

Key responsibilities will encompass:
  • Collaborating closely with clients to ensure optimal service delivery.

  • Supervising and coordinating with designated maintenance contractors.

  • Addressing all technical challenges, including high voltage systems and emergency protocols.

  • Overseeing key performance indicators (KPIs) and service level agreements (SLAs).

  • Ensuring compliance with health, safety, and environmental regulations on-site.

  • Implementing and maintaining quality assurance processes.

  • Facilitating the recruitment of new personnel as necessary.

  • Driving the professional development of team members, including conducting annual reviews.

  • Managing client relationships on a daily basis.

  • Compiling and managing all relevant reports.

  • Identifying and pursuing additional business opportunities to enhance client satisfaction and boost contract revenue.

  • Overseeing the permit management system.

Candidates for this position should possess:
  • A qualification in an engineering discipline; C&G, HNC, HND, or equivalent.

  • A robust technical engineering background.

  • Experience in leading large engineering teams.

  • Proven track record in managing extensive 24/7 operations.

  • Experience in service delivery within high-profile environments.

  • Excellent communication skills, both verbal and written, across all organizational levels.

  • Strong organizational skills with the ability to manage competing priorities.

  • Proficiency in delivering projects within established timelines and budgets.

The compensation package for this role includes:
  • Competitive salary.

  • Generous holiday allowance.

  • Pension scheme.

  • Healthcare benefits.