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Customer Service Operations Coordinator
2 months ago
We are seeking a highly skilled Customer Service Operations Executive to join our team at Reed. As a key member of our operations team, you will be responsible for coordinating flights, communicating with clients, and ensuring seamless customer experiences.
Key Responsibilities- Coordinate flights with clients and airlines, adhering to standard operating procedures.
- Communicate flight schedules and updates to clients, providing timely and accurate information.
- Liaise with clients to obtain necessary documents and information for permits.
- Monitor flight progress and notify clients of any changes or issues.
- Identify situations requiring escalation to the commercial team and take appropriate action.
- Provide AWB stock and ramp handler details to clients as needed.
- Obtain details of charterer's appointed ground/warehouse handlers at both departure and arrival locations.
- Clarify customer responsibilities for ULD build break and cargo handling arrangements.
- Ensure timely delivery of cargo to the departure airport by liaising with clients about deadlines.
- Conduct flight watch for both live and ferry flights.
- Notify clients of any de-icing occurrences.
- Monitor and report on ULD returns.
- Request AWB reconciliation from clients.
- A degree in Aviation Management or a related field is desirable.
- A strong understanding of the aviation industry and customer service operations.
- Excellent communication and coordination skills.
- Ability to follow standard operating procedures and work within a team.
- Proactive in monitoring flights and providing timely updates to clients.
- Capable of handling multiple tasks and working in a shift pattern.
- Competitive salary with additional shift allowance after training.
- Up to 12 weeks of comprehensive training provided.
- Shift pattern work hours offering a balanced 4 days on, 4 days off schedule.
- Opportunity to work in a dynamic and growing sector of the aviation industry.
To apply for this exciting opportunity, please submit your CV and cover letter detailing your relevant experience and interest in the aviation industry.
", "Location": "Kingston", "Job Type": "Full-time, Shift Pattern (4 days on, 4 days off, 7am - 7pm)", "Language": "en"}