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Aviation Operations Coordinator

1 month ago

Kingston upon Thames, Greater London, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Operations Executive. This role is ideal for someone with a passion for the aviation industry and a strong understanding of customer service operations.

Key Responsibilities:

  • Gain a full understanding of client needs and set up flights accordingly.
  • Follow standard operating procedures to coordinate flights with customers and airlines.
  • Communicate flight schedules to clients and provide updates and changes as needed.
  • Liaise with customers to obtain necessary documents for permits, such as AWB copies.
  • Monitor the progress of all flights (Live & Ferry) to keep the customer informed.
  • Identify situations that require escalation to the commercial team.
  • Provide AWB stock and ramp handler details to clients as necessary.
  • Obtain details of charterer's appointed ground/warehouse handlers at both departure and arrival locations.
  • Clarify customer responsibilities for ULD build break and cargo handling arrangements.
  • Ensure timely delivery of cargo to the departure airport by liaising with clients about deadlines.
  • Conduct flight watch for both live and ferry flights.
  • Notify clients of any de-icing occurrences.
  • Monitor and report on ULD returns.
  • Request AWB reconciliation from clients.
  • Perform other related tasks as required.

Requirements:

  • Degree in Aviation Management or a related field is desirable.
  • Strong understanding of the aviation industry and customer service operations.
  • Excellent communication and coordination skills.
  • Ability to follow standard operating procedures and work within a team.
  • Proactive in monitoring flights and providing timely updates to clients.
  • Capable of handling multiple tasks and working in a shift pattern.

Benefits:

  • Competitive salary with additional shift allowance after training.
  • Up to 12 weeks of comprehensive training provided (7am - 3pm, Monday to Friday).
  • Shift pattern work hours offering a balanced 4 days on, 4 days off schedule.
  • Opportunity to work in a dynamic and growing sector of the aviation industry.

How to Apply:

To apply for the Customer Service Operations Executive position, please submit your CV and cover letter detailing your relevant experience and interest in the aviation industry.