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Maintenance Operations Coordinator

1 month ago

Kingston upon Thames, Greater London, United Kingdom Fortus Recruitment Full time

At Fortus Recruitment Group Limited, we specialize in placing professionals within the repairs and maintenance industry.

We are currently working with a Housing association to find an experienced Maintenance Operations Coordinator in Kingston.

This role requires a strong planner/scheduler with a background in social housing, specifically focused on coordinating repairs and maintenance. Below are the key qualifications and responsibilities:

Key Qualifications
  • Experience: Proven track record in planning and scheduling within social housing contracts, either with a main contractor or Registered Social Landlord (RSL).
  • Software Proficiency: Familiarity with repairs and maintenance software.
  • Skills: Excellent time management and communication abilities.

Responsibilities

As a Maintenance Operations Coordinator, your duties will include:

  • Call Management: Oversee incoming calls on the system.
  • Diary Management: Organize and manage operatives' schedules effectively.
  • Administrative Duties: Perform general administrative tasks to support the team.
  • Work Allocation: Plan repairs and maintenance tasks, assigning them to the appropriate operatives based on their skill sets and locations.
  • Stakeholder Liaison: Maintain communication with operatives, tenants, and clients to ensure smooth operations.
  • Document Control: Ensure worksheets are received, verified, and accurately managed.
  • KPI Monitoring: Strive to meet individual and client-specific Key Performance Indicators (KPIs).
  • Contract Management: Handle both council and private housing contracts, scheduling routine, essential, and emergency maintenance work.
  • Progress Tracking: Monitor jobs from initiation to completion.
  • Coordination: Collaborate with in-house and third-party engineers and tradesmen to plan logistics and manage schedules.
  • Supplier Organization: Coordinate with external supply companies to ensure material availability.
  • On-site Management: Ensure tradespeople are present and tasks are completed according to agreed timelines.
  • Fast-paced Adaptability: Work efficiently in a demanding environment, fostering collaboration among key stakeholders, clients, councils, housing agents, suppliers, and trades.

This role is crucial for maintaining efficient operations in social housing, ensuring that repairs are scheduled and completed promptly while maintaining high standards of communication and organization. As an equal opportunities employer, Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.