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Aviation Operations Coordinator
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Operations Executive to join our team at Reed. This role is ideal for someone with a passion for the aviation industry and a strong understanding of customer service operations.
Key Responsibilities:
- Gain a full understanding of client needs and set up flights accordingly.
- Follow standard operating procedures to coordinate flights with customers and airlines.
- Communicate flight schedules to clients and provide updates and changes as needed.
- Liaise with customers to obtain necessary documents for permits, such as AWB copies.
- Monitor the progress of all flights (Live & Ferry) to keep the customer informed.
- Identify situations that require escalation to the commercial team.
- Provide AWB stock and ramp handler details to clients as necessary.
- Obtain details of charterer's appointed ground/warehouse handlers at both departure and arrival locations.
- Clarify customer responsibilities for ULD build break and cargo handling arrangements.
- Ensure timely delivery of cargo to the departure airport by liaising with clients about deadlines.
- Conduct flight watch for both live and ferry flights.
- Notify clients of any de-icing occurrences.
- Monitor and report on ULD returns.
- Request AWB reconciliation from clients.
- Perform other related tasks as required.
Requirements:
- Degree in Aviation Management or a related field is desirable.
- Strong understanding of the aviation industry and customer service operations.
- Excellent communication and coordination skills.
- Ability to follow standard operating procedures and work within a team.
- Proactive in monitoring flights and providing timely updates to clients.
- Capable of handling multiple tasks and working in a shift pattern.
Benefits:
- Competitive salary with additional shift allowance after training.
- Up to 12 weeks of comprehensive training provided (7am - 3pm, Monday to Friday).
- Shift pattern work hours offering a balanced 4 days on, 4 days off schedule.
- Opportunity to work in a dynamic and growing sector of the aviation industry.
To Apply:
Please submit your CV and cover letter detailing your relevant experience and interest in the aviation industry.