Customer Support Electronics Specialist

3 weeks ago


Bicester, Oxfordshire, United Kingdom CV Library Full time
Job Title: Customer Support Electronics Engineer

We are seeking a skilled Customer Support Electronics Engineer to join our team. As a key member of our support team, you will provide technical assistance to our customers, ensuring they receive the best possible service.

Key Responsibilities:
  1. Provide on-site and remote technical support to customers.
  2. Ensure customers have a single point of contact for after-sales support.
  3. Assist with pre- and post-visit equipment maintenance and software configurations.
  4. Record unit allocations to help customers organize spare units.
  5. Perform ad-hoc production duties, including building and assembling mechanical and electronic equipment.
  6. Support the production team in quality checking and testing products before dispatch.
  7. Utilize knowledge and experience with electronics and electronic technologies (HW and SW).
  8. Understand Ethernet networks and fibre optic converters.
  9. Read engineering drawings, including wiring schematics.
  10. Be IT literate in Windows, Word, Excel, and Outlook.
  11. Be comfortable traveling to customer sites in the UK and abroad.
  12. Hold a driving license and a valid passport.
Working Hours and Benefits:
  1. Monday to Friday: 09:00 to 17:30.
  2. Subject to change, including evenings and weekends (paid at a premium).


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