Electronics Support Specialist
8 hours ago
Electronics Customer Support and Production Role
EM Motorsport is a leading electronic design and manufacture company that supplies equipment and systems to high-end motorsport series and race circuits. This appointment is a split role within the company, combining Electronics Customer Support and Electronics Production responsibilities.
Key Responsibilities:
- Provide after-sales support to customers on-site and remotely, ensuring seamless communication and issue resolution.
- Assist in pre- and post-visit equipment maintenance and software configuration, ensuring optimal product performance.
- Record unit allocation and assist customers in organizing spare unit allocation, maintaining accurate records.
- Prepare reports for sharing with colleagues, highlighting issues and achievements.
- Track faults and provide feedback for in-house development tests, driving continuous improvement.
Production Responsibilities:
- Support the Production team in building and assembling products, ensuring high-quality output.
- Assist in testing products before despatch, guaranteeing reliability and performance.
- Support the Production team in servicing equipment annually, maintaining optimal product condition.
Requirements:
- Good communication skills, with the ability to read and write technical reports.
- Knowledge of electronic technologies, including hardware and software.
- Understanding of Ethernet networks and fibre optic converters.
- Ability to read mechanical drawings and use tools associated with wiring.
- Procedurally driven, with a proactive approach to problem-solving.
- Good computer literacy, with experience in MS Windows/Office packages and network resources.
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