Front Office Manager

2 weeks ago

Gaddesden Row, United Kingdom Holiday Inn Hemel Hempstead Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to lead our front office team at Holiday Inn Hemel Hempstead. As a Front Office Manager, you will be responsible for driving standards, delivering exceptional guest experiences, and leading a high-performing team.

Key Responsibilities:

  • Lead with purpose and vision, using commercial expertise to drive standards in the hotel.
  • Monitor guest satisfaction and set departmental targets and objectives.
  • Build a high-performing team across the division, focusing on career growth and development.
  • Work a range of shifts and days, including evenings and weekends, to ensure excellent guest service.
  • Collaborate with other departments to ensure seamless operations and exceptional guest experiences.

What We Offer:

  • Competitive rates of pay and benefits package.
  • Exclusive discounts for you, your friends, and family.
  • Valor team member rates at our UK hotels, with rooms from just £30 B&B.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty, keeping you well-fuelled.
  • Access to high-street discounts on a range of shops, experiences, and more.
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
  • Generous refer-a-friend bonuses, starting at £250.
  • Caring for your health and wellbeing, both in and outside of work.
  • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family.
  • Healthcare Cash Plan options, from just £5 per month.

About Us:

Holiday Inn Hemel Hempstead is part of Valor Hospitality, a leading hotel operator with 34 hotels across the UK. We offer a range of career opportunities, from entry-level to senior management, and are committed to supporting our team members' growth and development.

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