Residential Management Officer

3 weeks ago

Oldham, Oldham, United Kingdom The Guinness Partnership Full time

About The Guinness Partnership
The Guinness Partnership stands as a prominent provider of affordable housing and care services across England. We are dedicated to constructing and managing homes while delivering housing services to approximately 140,000 customers nationwide. With over 70% of our 70,000 homes offered at social or affordable rents, we also have around 10,000 properties that are owned or co-owned by the residents.

Our mission is to ensure exceptional service delivery, create outstanding homes, and cultivate a thriving business environment, all while being a desirable workplace. Our focus remains on our customers, communities, and workforce, with any profits reinvested into enhancing existing homes and services.

Role Overview
We are currently seeking a dedicated Leasehold Officer to join our team on a full-time, permanent basis. The successful candidate will be engaged in providing an exemplary residential management service and enhancing customer experiences across key housing developments.

Key Responsibilities

  • Deliver a high-quality residential management service for designated blocks and estates, ensuring accountability to residents and stakeholders regarding home management, financial expenditures, and service delivery.
  • Oversee on-site management staff, such as concierges or caretakers, fostering exceptional customer service to maintain high standards in estate and building management.
  • Conduct regular inspections of communal areas and public spaces to ensure compliance with health and safety regulations and maintenance standards.
  • Monitor building maintenance systems actively, addressing alerts promptly.
  • Supervise contracted services, including cleaning, grounds maintenance, and security, ensuring service quality.
  • Ensure that reactive repairs, asset compliance, and planned maintenance are executed to a high standard, utilizing expert support as needed.
  • Collaborate with finance teams to prepare service charge estimates and year-end accounts, managing services within budget while providing clear, customer-friendly explanations of charges.
  • Oversee major work projects in collaboration with other teams, leading necessary consultations.
  • Protect customers by monitoring appropriate referrals and reporting safeguarding concerns.
  • Engage with various teams and external suppliers to achieve optimal outcomes for residents.

Candidate Profile
As a customer-centric organization, we value the manner in which we operate as much as the services we provide. Therefore, strong customer service skills and a solid understanding of relevant legislation are essential.

Required Qualifications and Skills

  • Proven experience in managing large or complex residential leasehold developments with a focus on day-to-day property management.
  • Demonstrated ability to provide high levels of customer service and meet diverse customer expectations.
  • Familiarity with relevant legislation, including the Landlord and Tenant Act and associated guidelines.
  • Capability to interpret and apply contractual and lease provisions effectively.
  • Experience in health and safety compliance.
  • Proven track record in recruiting, managing, and developing staff in a customer service setting.
  • Exceptional oral and written communication skills.
  • Exemplification of the core values of The Guinness Partnership.

Essential Qualifications

  • Minimum Level 3 education (A level or equivalent) or higher.

For further details regarding the responsibilities and essential criteria for this role, please refer to the attached role profile.

Equal Opportunities Statement
The Guinness Partnership is an equal opportunities employer, committed to promoting equality of opportunity for all colleagues. We encourage applications from individuals regardless of age, disability, gender, sexual orientation, race, religion, or any other characteristic.

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