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Operations Coordinator
2 months ago
We're seeking a skilled Scheduler to join our Inspection, Maintenance and Testing team in Manchester.
This is a permanent, full-time opportunity to work with a dynamic team, supporting them in meeting Service Level Agreements (SLAs) and achieving first fixes where possible.
Key Responsibilities- Coordinate and dispatch works for regional field staff, ensuring timely completion and first-time fixes.
- Respond to client issues, liaise with management, and update Workforce Management (WFM) tickets within expected timeframes.
- Arrange access and liaise with Service Providers (SPs) as required, prioritizing engineer safety and adhering to site restrictions.
- Collaborate with regional dispatchers, sub-contractors, admin, and management to ensure effective operation of IMT contracts.
- Update site databases in a timely manner, reporting inaccuracies for further investigation.
- Previous experience in a similar role, assigning work to engineers.
- Excellent knowledge of Microsoft Office and computer literacy.
- Good eye for detail and ability to prioritize workload in a fast-paced environment.
We're committed to creating a diverse and inclusive workplace, where everyone can thrive. Our employees play a vital role in shaping our diversity and inclusion initiatives, using their experiences to inform our policies.
We're proud to offer a range of benefits that you can tailor to your needs. Learn more about our rewards and benefits.
