Veterinary Front Desk Coordinator

3 days ago


Manchester, United Kingdom CVS Group Plc Full time

About CVS Group Plc

CVS Group Plc is a leading provider of integrated veterinary services in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce.

Our success is driven by the passion of our people for animals and for delivering exceptional patient care.

About the Role

The Veterinary Front Desk Coordinator will be responsible for:

  • Providing a warm and welcoming experience to clients and their pets
  • Answering phone calls and booking appointments
  • Responding to queries via phone, in person, and email
  • Answering emergency calls
  • Performing light cleaning duties
  • Completing administrative tasks
  • Taking payments

Requirements

  • Previous receptionist experience is essential, with veterinary experience a plus
  • Ability to remain resilient and composed in potentially distressing situations
  • Excellent communication and empathy skills
  • Strong customer service skills and experience dealing with the public
  • Positive attitude and excellent teamwork skills
  • Proficiency in Microsoft Office and other database management and operating systems

What We Offer

We provide a supportive work environment and opportunities for professional growth and development.



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