Veterinary Front Desk Coordinator
3 days ago
About CVS Group Plc
CVS Group Plc is a leading provider of integrated veterinary services in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce.
Our success is driven by the passion of our people for animals and for delivering exceptional patient care.
About the Role
The Veterinary Front Desk Coordinator will be responsible for:
- Providing a warm and welcoming experience to clients and their pets
- Answering phone calls and booking appointments
- Responding to queries via phone, in person, and email
- Answering emergency calls
- Performing light cleaning duties
- Completing administrative tasks
- Taking payments
Requirements
- Previous receptionist experience is essential, with veterinary experience a plus
- Ability to remain resilient and composed in potentially distressing situations
- Excellent communication and empathy skills
- Strong customer service skills and experience dealing with the public
- Positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What We Offer
We provide a supportive work environment and opportunities for professional growth and development.
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