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Front Desk Associate

2 months ago

Manchester, United Kingdom Holiday Inn Manchester City Centre Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn Manchester City Centre. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable stay.

Key Responsibilities

  • Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring all necessary information is accurate and up-to-date.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication and Liaison: Collaborate with other hotel departments to ensure seamless guest service, including housekeeping, food and beverage, and maintenance.
  • Revenue Generation: Identify opportunities to upsell and promote our loyalty program, IHG Rewards Club, to increase revenue and enhance guest satisfaction.
  • Problem Resolution: Handle guest complaints in a professional and empathetic manner, resolving issues promptly and fairly.

Requirements

  • Experience: 1+ year of experience in a front desk or guest services role in a hotel or hospitality environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Availability: Ability to work flexible hours, including weekends and holidays, as needed.

What We Offer

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Access to our global employee discount program, meals on shift, and subsidized parking.
  • Professional Development: Opportunities for training and development to enhance your skills and career prospects.