Front Desk Associate

2 weeks ago


Manchester, United Kingdom Grosvenor Casinos Full time
Company Overview

Grosvenor Casinos is the leading operator in the UK, offering a premium gaming and leisure experience. Our venues are committed to safer gambling and aim to provide an exciting and rewarding environment for customers and employees alike.



Job Summary

We are seeking a skilled and professional Front Desk Associate to assist in the operation of an efficient and welcoming admission point. The successful candidate will be responsible for ensuring a seamless customer experience, adhering to legal requirements and company procedures.



Key Responsibilities
  1. Assist in the operation of the admission point, ensuring a professional and welcoming environment for customers.
  2. Adhere to legal requirements and company procedures, including the Gaming Act and other relevant legislation.
  3. Provide exceptional customer service, responding to queries and resolving issues in a timely and efficient manner.
  4. Work collaboratively with colleagues to maintain a high level of customer satisfaction and a safe and enjoyable gaming environment.


Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to be familiar with company procedures and legal requirements, with a strong focus on customer service and safety.



What We Offer

Grosvenor Casinos offers a competitive salary and benefits package, as well as opportunities for career development and growth. We are committed to creating a diverse and inclusive work environment, where employees can thrive and reach their full potential.



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