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Front Desk Associate

2 months ago

Manchester, United Kingdom Radisson Hotel Group Full time

About Us

Radisson Hotel Group is one of the world's largest hotel companies, with a portfolio of ten distinctive hotel brands and over 1,160 hotels in operation and under development in more than 95 countries.

Our Culture

We believe that every moment matters, and our signature 'Yes I Can' service ethos is at the heart of everything we do. Our people are our greatest asset, and we're committed to creating a culture that empowers them to be their best selves every day.

The Role

We're seeking a highly motivated and customer-focused Front Desk Associate to join our dynamic team at Radisson Hotel Group. As a key member of our front office team, you'll be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel's front desk.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk operation, including check-in, check-out, and room assignments.
  • Process guest payments and handle cash and credit transactions accurately and efficiently.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Work collaboratively with other hotel departments to ensure seamless guest experiences.

What We Offer

We're committed to providing our team members with a competitive compensation and benefits package, including:

  • Special rates for our team members and their families while traveling and staying in our hotels.
  • A wide range of development opportunities, including an individual development plan and access to over 20,000 learning modules and programs through Radisson Academy.
  • A contributory pension scheme and life assurance.
  • Complimentary meal on duty.
  • Uniform.
  • Access to the Employee Assistance Programme through UNUM.
  • Fantastic opportunities to progress.
  • 28 days' holiday for full-time team members.
  • Free use of our leisure, pool, and gym facilities at off-peak times (where applicable).

Requirements

To be successful in this role, you'll need:

  • Flexibility and a positive, 'Yes I Can' attitude.
  • An eye for detail and a passion for delivering exceptional customer service.
  • Strong verbal communication skills and the ability to work effectively as part of a team.
  • Experience in a similar role is beneficial but not essential.

Why Join Us?

At Radisson Hotel Group, we're passionate about creating memorable moments for our guests, and we're looking for like-minded individuals to join our team. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.