Customer Service Representative

4 days ago


Stirling, Stirling, United Kingdom Diligenta Full time £28,000
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Customer Service Representative at Diligenta. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities
  • Respond to customer complaints and queries in a empathetic and professional manner
  • Investigate and resolve customer issues in a fair and timely manner
  • Work closely with customers to understand their needs and provide solutions
  • Collaborate with internal teams to ensure seamless customer service
Requirements
  • Financial Services or complaint handling experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office and computer competency
What We Offer
  • A competitive salary of up to £28,000 per year
  • A comprehensive benefits package, including 31 days holiday and access to a contributory pension scheme
  • Opportunities for career development and professional growth
  • A hybrid working arrangement once fully trained and accredited
Company Culture

Diligenta is a dynamic and forward-thinking company that values its employees and customers. We pride ourselves on delivering exceptional service and ensuring our customers feel satisfied. Our company culture is founded on positive change and development, and we strive to create a work environment that is inclusive, supportive, and empowering.



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