Customer Service Representative

2 months ago


Stirling, Stirling, United Kingdom Diligenta Full time

About Diligenta

Diligenta is a leading provider of life and pensions administration services, dedicated to delivering exceptional customer experiences and transforming client operations.

Job Summary

We are seeking a compassionate and caring individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities

  • Respond to customer complaints and queries in a empathetic and professional manner
  • Investigate and resolve customer issues in a timely and effective manner
  • Provide excellent customer service and ensure customer satisfaction
  • Work closely with internal stakeholders to resolve customer issues

Requirements

  • Financial services or complaint handling experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office and computer competency

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs

Why Join Us

Diligenta is a company that values its employees and provides a supportive and inclusive work environment. We offer a range of benefits and opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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