Customer Service Representative
2 months ago
About Diligenta
Diligenta is a leading provider of life and pensions administration services, dedicated to delivering exceptional customer experiences and transforming client operations.
Job Summary
We are seeking a compassionate and caring individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.
Key Responsibilities
- Respond to customer complaints and queries in a empathetic and professional manner
- Investigate and resolve customer issues in a timely and effective manner
- Provide excellent customer service and ensure customer satisfaction
- Work closely with internal stakeholders to resolve customer issues
Requirements
- Financial services or complaint handling experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of Microsoft Office and computer competency
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive work environment
- Access to training and development programs
Why Join Us
Diligenta is a company that values its employees and provides a supportive and inclusive work environment. We offer a range of benefits and opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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