Customer Service Representative
2 months ago
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by delivering exceptional customer service to customers on behalf of well-known brands.
Job SummaryWe are seeking a highly skilled and empathetic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers about their life assurance, savings, investments, or pension plans.
Key Responsibilities- Provide exceptional customer service to customers over the phone, ensuring a seamless experience during critical moments.
- Assist customers with planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
- Work collaboratively with colleagues to resolve customer queries and concerns.
- Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
- Participate in comprehensive training programs to develop skills and knowledge.
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
- Excellent listening, verbal and written communication skills.
- Ability to remain calm under pressure and provide empathetic customer service.
- Problem-solving skills and flexibility to adapt to changing priorities.
- Proficient in Microsoft Office (Word & Excel).
- Ability to work in a fast-paced environment and prioritize tasks effectively.
-
Customer Service Representative
2 weeks ago
Stirling, Stirling, United Kingdom Diligenta Full time £25,000Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve complaints in a fair and...
-
Customer Service Representative
7 days ago
Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full timeJob DescriptionOverviewSS&C Technologies Holdings is a leading global investor service provider, servicing over 55 million investors worldwide. Our company invests in global technology and services across various distribution channels, including asset managers, financial advisors, wealth managers, and large financial institutions.About the RoleWe are seeking...
-
Customer Service Representative
10 hours ago
Stirling, Stirling, United Kingdom M&G Full timeM&G is seeking a Customer Service Representative to contribute to a positive environment focused on delivering great service experiences to customers and their advisers. The ideal candidate will support a multi-functional, digitally led operation, providing high-quality services in relation to on-boarding and servicing customer needs.The Customer Service...
-
Customer Service Representative
7 days ago
Stirling, Stirling, United Kingdom Diligenta Full timeCustomer Service RepresentativeAt Diligenta, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in resolving customer complaints and queries in a compassionate and caring manner.This role involves working closely with customers to understand their issues and providing tailored...
-
Customer Service Representative
2 weeks ago
Stirling, Stirling, United Kingdom Pertemps Glasgow Full timePertemps Glasgow is seeking a skilled Customer Service Representative to join their team in Stirling. This role involves working with a Manufacturing company that supports individuals throughout the UK.The ideal candidate will have strong experience in Customer Service environments, with a proven track record of successfully meeting KPIs.This position is...
-
Customer Service Representative
1 week ago
Stirling, Stirling, United Kingdom Diligenta Full timeAbout the Role:We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.Key Responsibilities:Respond to customer complaints and queries via phone,...
-
Customer Service Representative
7 days ago
Stirling, Stirling, United Kingdom Diligenta Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Respond to customer inquiries and resolve complaints in a fair and efficient...
-
Customer Service Representative
3 weeks ago
Stirling, Stirling, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Service Executive. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through voice and digital communications.Key ResponsibilitiesProvide excellent customer and adviser experiences,...
-
Customer Service Representative
3 weeks ago
Stirling, Stirling, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Service Executive. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through voice and digital communications.Key ResponsibilitiesProvide excellent customer and adviser experiences,...
-
Customer Service Representative
2 months ago
Stirling, Stirling, United Kingdom Diligenta Full time £28,000About the RoleWe are seeking a highly skilled and compassionate individual to join our team as a Customer Service Representative at Diligenta. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.Key ResponsibilitiesRespond to customer complaints and queries...
-
Customer Service Representative
1 week ago
Stirling, Stirling, United Kingdom Diligenta Full timeJob Summary:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.About the Role:This is an exciting opportunity to work with a leading Life and Pensions service provider,...
-
Customer Service Representative
4 weeks ago
Stirling, Stirling, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Service Executive. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through voice and digital communications.Key ResponsibilitiesProvide excellent customer and adviser experiences,...
-
Customer Service Representative
4 weeks ago
Stirling, Stirling, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Service Executive. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through voice and digital communications.Key ResponsibilitiesProvide excellent customer and adviser experiences,...
-
Customer Service Representative
1 month ago
Stirling, Stirling, United Kingdom Resource Management ltd Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesProvide...
-
Customer Service Representative
1 week ago
Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full timeJob DescriptionOverviewSS&C Technologies Holdings is a leading global investor service provider, servicing over 55 million investors worldwide. Our company is committed to delivering exceptional service and investing in global technology and services across various distribution channels.About the RoleWe are seeking a highly skilled and customer-focused...
-
Customer Service Representative
1 week ago
Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full timeJob DescriptionOverviewSS&C Technologies Holdings is a leading global investor service provider, serving over 55 million investors worldwide. Our company is committed to delivering exceptional service and investing in global technology and services across various distribution channels.About the RoleWe are seeking a highly skilled and customer-focused...
-
Customer Service Representative
2 months ago
Stirling, Stirling, United Kingdom Diligenta Full timeAbout DiligentaDiligenta is a leading provider of life and pensions administration services, dedicated to delivering exceptional customer experiences and transforming client operations.Job SummaryWe are seeking a compassionate and caring individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will...
-
Customer Service Representative
2 months ago
Stirling, Stirling, United Kingdom Diligenta Full timeAbout DiligentaDiligenta is a leading provider of life and pensions administration services, dedicated to delivering exceptional customer experiences and transforming client operations.Job SummaryWe are seeking a compassionate and caring individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will...
-
Customer Service Representative
1 week ago
Stirling, Stirling, United Kingdom Diligenta Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve complaints in a fair and efficient...
-
Customer Service Representative
2 weeks ago
Stirling, Stirling, United Kingdom SS&C Technologies Full timeJob SummarySS&C Technologies is seeking a skilled Customer Service Representative to join our Complaints Team. As a key member of our team, you will be responsible for investigating and resolving customer complaints related to investment products. Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and professional mannerResearch and...