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Customer Service Representative
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Stirling, Stirling, United Kingdom Diligenta Full timeAbout DiligentaDiligenta is a leading provider of life and pensions administration services, dedicated to delivering exceptional customer experiences and transforming client operations.Job SummaryWe are seeking a compassionate and caring individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will...
Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate individual to join our team as a Customer Service Representative at Diligenta. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.
Key Responsibilities- Respond to customer complaints and queries in a empathetic and professional manner
- Investigate and resolve customer issues in a fair and timely manner
- Provide excellent customer service and ensure customer satisfaction
- Work closely with internal stakeholders to resolve customer issues
- Financial Services or complaint handling experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of Microsoft Office and computer competency
- A competitive salary of up to £28,000 per year
- A comprehensive benefits package, including 31 days holiday and access to our contributory pension scheme
- Opportunities for career development and professional growth
- A hybrid working arrangement once fully trained and accredited
Diligenta is a dynamic and forward-thinking company that values its employees and strives to create a positive and inclusive work environment. We believe in providing excellent customer service and ensuring our customers feel satisfied. Our company culture is founded on positive change and development, and our employees often describe Diligenta as feeling like 'home'.
