Customer Service Representative

3 days ago

Slough, Slough, United Kingdom The LEGO Group Full time
About the Role

We are seeking a highly skilled and multilingual Customer Service Advisor to join our team at The LEGO Group. As a key member of our Consumer and Shopper Engagement Team, you will be responsible for providing exceptional customer service to LEGO fans across the globe.

Our team handles over three million queries every year, and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a wide range of topics that make every day unique.

Main Responsibilities
  • Respond to customers in Latvian and English (both spoken and written) to provide a seamless and engaging experience.
  • Assess and solve brick-based problems quickly and confidently using the latest CRM tools to meet our customers' expectations.
  • Cover a variety of shifts and weekends to ensure we offer best-in-class service and represent the LEGO brand through our unique tone of voice.
  • Prioritize and multitask to meet our customers' expectations and provide a high level of service.
What's in it for You?

We offer a range of benefits to support your well-being and career development, including:

  • Family Care Leave – Enhanced paid leave options for important times.
  • Insurances – Life and disability insurance for protection and peace of mind.
  • Wellness – Access to the Headspace App and wellbeing initiatives and programmes.
  • Colleague Discount – A generous colleague discount on LEGO products.
  • Bonus – A performance-based bonus scheme for eligible employees.

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