Patient Access Coordinator

4 weeks ago

South West London, United Kingdom Cleveland Clinic London Full time

Salary: From £26,000

Hours: Rota between the hours of 7:30am - 8:00pm Monday to Friday, and 7:30am - 3:30pm Saturdays

Contract: Permanent

Role Overview:

Cleveland Clinic London is seeking a dedicated Registration Officer to enhance our Patient Access Team. This role is pivotal in ensuring a warm and professional welcome to all outpatients upon their arrival.

Key Responsibilities:

  • Welcome all outpatients and visitors, ensuring a positive first impression.
  • Facilitate both same-day and future appointment requests efficiently.
  • Verify and complete all necessary patient demographic and financial information at check-in.
  • Assist with patient check-in processes as needed.
  • Coordinate with insurance providers to secure necessary authorizations.
  • Manage payment collections using integrated systems.
  • Oversee cash drawer operations, ensuring compliance with financial policies.
  • Provide cost estimates for self-pay patients.
  • Encourage patients to utilize the CCL MyChart App for managing their healthcare information.
  • Communicate effectively with other departments to ensure a seamless patient experience.
  • Participate in cross-training across various Patient Access functions.
  • Perform additional duties as assigned.

Team Collaboration:

The Patient Access Department operates as a cohesive unit. You may be required to support various functions, both patient-facing and administrative, including:

  • Contact Centre
  • Patient Registration
  • Cashiering
  • Pre-Registration

Qualifications:

  • Experience in a patient-facing role is preferred.
  • Familiarity with hospital booking systems is advantageous.
  • Proficiency in Microsoft Office Suite.
  • Exceptional customer service and communication skills.
  • Ability to adapt to new challenges and work collaboratively.
  • Capability to work independently as well as part of a team.

Benefits:

We offer a comprehensive benefits package, including:

  • 25 days of annual leave plus 8 bank holidays.
  • 5% auto-enrollment pension scheme with a 10% contribution from Cleveland Clinic.
  • Private medical and dental insurance.
  • Life assurance coverage.
  • Discounted gym memberships.
  • Employee assistance programs.
  • Seasonal ticket loans.

About Cleveland Clinic:

Cleveland Clinic is a leading provider of specialized medical care globally, delivering clinical excellence and superior patient outcomes. Our commitment to patient-centered care is at the core of our operations.

We are dedicated to fostering an inclusive work environment that celebrates diversity.

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