Front Office Supervisor

3 weeks ago

London, Greater London, United Kingdom Thistle Full time

About Us: Thistle Hotels is renowned for its exceptional hospitality and commitment to providing a memorable experience for every guest. Our properties blend modern amenities with classic charm, ensuring a welcoming atmosphere for all visitors.

The Position: We are seeking a dedicated Front Office Supervisor to join our team. This role is pivotal in ensuring that our reception area operates smoothly and efficiently. Ideal candidates will have experience in a supervisory capacity within a similar upscale hotel environment or be ready to advance from a team leader role.

Key Responsibilities:

  • Exhibit strong leadership capabilities and a proven history of achieving results through effective team management.
  • Ensure a flawless guest experience at the front desk, addressing any inquiries or concerns that may arise.
  • Foster a culture of exceptional guest service, with a focus on enhancing team performance through recruitment, training, and development.
  • Engage in sales activities, confidently promoting services and offerings to guests.

What We Value:

  • Innovative and motivating leadership style.
  • Meticulous attention to detail.
  • A genuine passion for guest satisfaction.
  • Outstanding communication skills.
  • Strong analytical abilities.
  • Familiarity with property management systems, such as Opera, is a plus.

Benefits:

  • Opportunities for professional growth and development.
  • Discounted rates on accommodations, dining, and beverages across the Thistle Hotels portfolio.
  • Interest-free loans for travel expenses (subject to conditions).
  • Access to a comprehensive Employee Assistance Program available 24/7.
  • Retirement and health care plans.
  • Wagestream - access your earned wages before payday.
  • Paid days for community service.
  • Generous referral bonuses.
  • Apprenticeship programs and accredited qualifications up to Level 7.
  • Exclusive discounts and cashback offers through our online benefits portal.
  • A robust recognition program.
  • And many additional perks.

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