Customer Service Representative

6 days ago


East Anglia, United Kingdom Venn Group Full time
Job Description

A position has arisen for a full-time, Polish speaking Customer Service and Incident Advisor for a global brand in a dynamic and fast-paced environment.

Key Responsibilities:

  • Manage customer orders from entry to billing, as well as sending and following up on quotations and pre-payment documents.
  • Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries.
  • Work closely with other departments to ensure seamless customer service and support.
  • Fluent to a professional level, both written and spoken, in Polish.
  • Fluent to a professional level, both written and spoken, in Italian, Spanish, French, Dutch or German.
  • Experience in customer services.

Working Hours:

The working hours are variable, with a mix of early and late shifts, including a combination of in-office and remote work.

Benefits:

  • 33 days' holiday including bank holidays.
  • Free eye tests.
  • Opportunities for internal progression.
  • Hybrid working arrangement.


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