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Customer Service Representative

2 months ago

East Anglia, United Kingdom Fleet Search + Selection Full time £25,000
Job Description

Fleet Search + Selection is seeking a highly skilled and multilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our German-speaking customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:
  • Provide excellent customer service to our German-speaking customers via phone, email, and other communication channels.
  • Process customer orders and requests in a timely and efficient manner.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
  • Work collaboratively with internal teams to resolve customer queries and issues.
  • Stay up-to-date with company processes and procedures to ensure seamless customer service delivery.
Requirements:
  • Fluency in both oral and written English and German.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office applications.
  • Computer literacy and ability to learn new systems quickly.
What We Offer:
  • A competitive salary of £25,000 per year.
  • A contributory pension scheme of up to 6%.
  • Opportunity to buy and sell holiday.
  • Gym membership discounts.
  • Contributory hospital and health cash plan.
  • Discounts at leading brands and retailers.
  • Relocation support package for those located 50 miles or more from our main office.
  • Cycle2Work scheme.
  • Eye care vouchers.
  • Free nutritional and personal care products at work.
  • Life assurance.
  • Remote working opportunities.