Customer Service Representative
4 weeks ago
About the Role
We are looking for a Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be the face of our brand, providing an exceptional customer experience and ensuring that our customers leave our stores happy.
Key Responsibilities
- Provide excellent customer service, understanding each customer's needs and providing solutions to their queries.
- Set the bar on coverage, reliability, and customer care, ensuring that our customers receive the best possible experience.
- Solve queries for customers quickly and efficiently, providing amazing experiences that make people feel good.
- Achieve personal and store KPIs, matching our products and services to our customers' needs and selling them our amazing state-of-the-art products and services.
- Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
- Offer solutions to customers with general mobile or network queries, teaching them how to answer these.
What We Offer
- £12 per hour
- A brand new smartphone on an Unlimited data plan
- An on-target bonus of 25%, paid out monthly based on your store's performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Great training courses and career development opportunities
Requirements
- Experience in a customer-facing role
- Awesome communication skills
- Willingness to learn
About Us
We are a diverse and inclusive bunch, and it's essential you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
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