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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at FirstPort (UK). As a key member of our Property Management department, you will play a vital role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and expert advice to customers through various communication channels, ensuring a frictionless experience and First Contact Resolution.
- Support internal departments, specifically Property Managers, in line with agreed guidelines and standards.
- Liaise closely with Property Managers to ensure customer and development issues are resolved promptly, with courteous and helpful responses provided to customers and colleagues.
- Manage customer and colleague interactions in accordance with service level targets and quality standards.
- Communicate effectively with teams, updating on important information on live events to successfully support customer queries.
- Raise maintenance orders and liaise with contractors as necessary, including annual contract tendering and resolution of invoice queries.
- Ensure internal databases are updated accurately and regularly, including relevant documentation.
- Process credit/debit card payments securely and confidentially, in accordance with company policy.
- Demonstrable experience of delivering exceptional customer service.
- Confident, articulate communicator with a resolution-focused mentality.
- Efficient in maintaining administration and record keeping electronically.
- Property Management experience desired, but not essential as full training will be provided.
FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. We are committed to promoting diversity and recruit on merit. If you meet the criteria for the role, we will be in touch to arrange a short telephone interview, and our shortlist of candidates will be invited to attend interviews with the hiring manager.
