Client Relations Coordinator

3 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

First Central Insurance Management Ltd is a prominent player in the insurance sector, committed to safeguarding the essential aspects of our clients' lives. Our achievements are fueled by insightful data and the remarkable individuals who contribute to our operations. We are in search of a Customer Relations Administrator to enhance our Customer Relations team.

Key Responsibilities:

  • Managing incoming requests for the Customer Relations department
  • Collaborating with various teams to gather insights on decisions
  • Delivering regular reports and conducting data analysis
  • Ensuring adherence to complaint management regulations
  • Supporting governance frameworks and maintaining communication with policyholders
  • Upholding the company's reputation and core values

Requirements:

  • Proven experience in administrative functions
  • Familiarity with the motor insurance sector
  • Background in a Customer Relations setting
  • Basic knowledge of complaint management procedures
  • Understanding of FCA regulations

Desired Skills:

  • Excellent communication abilities
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office Suite

Behavioral Traits:

  • Customer-oriented mindset
  • Self-driven and enthusiastic
  • Commitment to company values
  • Well-organized and proactive approach

If you thrive in a vibrant environment and are eager to contribute to the insurance field, we welcome your interest in this opportunity. We provide a flexible working approach and a supportive, energizing atmosphere for our employees.



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