Client Relations Specialist

3 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

About Us: Welcome to First Central Insurance Management Ltd, a prominent insurance provider dedicated to delivering outstanding service to our clients. We leverage data to enhance our operations, ensuring that we provide the appropriate coverage at competitive prices tailored to our clients' requirements. Our achievements are driven by our committed team of professionals, both within and outside the organization.

Role Overview: If you are enthusiastic about customer service and excel at resolving issues to guarantee client satisfaction, we invite you to explore a position within our Customer Relations team. As a Customer Relations Executive, your primary responsibility will be to manage and resolve client complaints promptly, communicate effectively with policyholders, and collaborate with various departments to address concerns.

Key Responsibilities:

  • Document, investigate, and resolve client complaints in accordance with company protocols and performance metrics.
  • Engage with policyholders through multiple communication channels in a professional manner.
  • Take ownership of individual complaints and serve as a referral point for other departments.
  • Provide insights on complaint resolutions, trends, and underlying causes for continuous improvement.
  • Make equitable decisions aligned with departmental guidelines and manage complex complaints as necessary.
  • Foster relationships with different business units and ensure adherence to policies consistently.
  • Assist in the execution of the Customer Relations Strategy.

Skills and Experience:

  • Previous experience in customer service with an emphasis on complaint resolution.
  • Experience in the insurance or financial services industry is preferred.
  • Proven track record of resolving client issues while balancing organizational needs.
  • Excellent communication and problem-solving abilities.
  • Strong organizational skills with the capacity to meet deadlines.
  • Proficiency in IT tools, particularly Excel and databases.

Join Us: At First Central, we value our employees and provide an exceptional work environment. If you are prepared to make a significant impact in customer relations, we encourage you to learn more about this exciting opportunity.



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