Customer Service Representative

7 days ago

Slough, Slough, United Kingdom The LEGO Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Consumer and Shopper Engagement Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving issues in a timely and professional manner.

Main Responsibilities

  • Respond to customer inquiries in German and English, both spoken and written.
  • Build strong relationships with customers through effective communication and problem-solving skills.
  • Assess and resolve brick-based problems quickly and confidently using the latest CRM tools.
  • Cover a variety of shifts and weekends to ensure we offer best-in-class service.
  • Represent the LEGO brand through our unique tone of voice.
  • Prioritize and multitask to meet our customers' expectations.

What We Offer

  • A competitive starting salary of £28,000 per annum.
  • A performance-based/discretionary bonus of up to 10%.
  • A comprehensive benefits package, including life and disability insurance, family care leave, and wellbeing resources.
  • A colleague discount on LEGO products.
  • A bonus scheme for meeting performance goals.

About Us

The LEGO Group is a global leader in the toy industry, committed to creating a diverse, dynamic, and inclusive culture of play. We strive to create a workplace where everyone feels safe, valued, and belongs. We are an equal opportunities employer and welcome applications from all backgrounds.

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