Service Coordinator
6 days ago
We are a forward-thinking and nationally renowned Security and Communications Company, accredited by NSI Gold and BAFE. Our expertise lies in designing, installing, servicing, and maintaining integrated security systems, as well as manufacturing specialist equipment. We work with a diverse range of public and private sector businesses, renowned for our quality, care, and reliability.
Our AmbitionOur absolute ambition is to provide and maintain a premium service in the industry, prioritizing staff wellbeing, safety, and environmental considerations. Our strategy focuses on achieving a premium service and a commitment to employees, customers, and all stakeholders. We strive to create an environment of quality and care, enabling employees to engage with our customers and put them at the heart of what we do.
Job OpportunityWe are seeking an enthusiastic and dedicated Incident Management Coordinator to join our team. This is an excellent opportunity for someone looking to develop their career and become a valued member of our Service & Maintenance team. You should be positive and enthusiastic, with excellent customer service skills and the ability to provide a premium service.
Key Responsibilities- Log and distribute reactive calls to engineers in line with SLAs/KPIs.
- Liaise with site engineers to ensure jobs are responded to and updated in real time.
- Process completed paperwork and take action where applicable.
- Liaise with the customer to ensure all updates are communicated effectively.
- Ensure completed calls are costed in accordance with contract terms.
- General promotion of the Company and its services.
- Updating/maintaining the Company's maintenance software in line with compliance.
- Good IT skills and familiarity with Microsoft packages are essential.
- Excellent customer service skills.
- You will be a team player with ambition.
- Ability to communicate and build successful working relationships with customers and other employees.
- Excellent verbal and written communication skills.
- Administration qualification (desired).
- Industry knowledge would be beneficial.
Working hours: Monday – Friday 8.00am – 5.00pm
Salary: Competitive dependant on experience, skills, and qualifications
Benefits: High Performance Club Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Birthday Holiday, Cycle to Work Scheme, Employee Assistance Programme
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