Night Duty Operations Manager

6 days ago


London, Greater London, United Kingdom Great Scotland Yard Full time

Hotel Night Duty Manager Role at Great Scotland Yard

Job Summary: We are seeking a highly skilled and experienced Hotel Night Duty Manager to join our team at Great Scotland Yard. As a Night Duty Manager, you will be responsible for overseeing and leading the night team, ensuring they deliver high levels of guest service.

Key Responsibilities:

  • Lead the Night Team: Oversee and lead the night team, ensuring they deliver high levels of guest service.
  • Manage Front-of-House Operations: Manage front-of-house operations, including check-ins and check-outs.
  • Ensure Smooth Operations: Ensure smooth operations during the night shift, including managing guest complaints and resolving issues in a timely and professional manner.
  • Collaborate with Colleagues: Collaborate with colleagues across departments to ensure seamless communication and coordination.
  • Monitor and Improve Performance: Monitor and improve performance of the night team, identifying areas for improvement and implementing changes as needed.

Benefits:

  • Complimentary Nights: Enjoy 12 complimentary nights a year across Hyatt Hotels worldwide.
  • Discounted Hotel Stays: Enjoy discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
  • Free Meals: Enjoy free meals on duty.
  • Discounted Food and Beverages: Enjoy 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
  • Uniform and Laundry: Enjoy uniform provided and laundered complimentary.
  • Employee Assistance Programme: Enjoy Headspace membership and access to our Employee Assistance Programme.
  • Continuous Learning: Enjoy continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

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