First Line Technical Support Specialist

1 month ago

London, Greater London, United Kingdom Fitzrovia IT Limited Full time £28,000
Job Title: 1st Line Support Engineer

Fitzrovia IT Limited is seeking an experienced 1st Line Support Engineer to join our expanding service desk team.

About the Role:

We are looking for a highly motivated and organized individual with excellent communication skills to provide first-class IT support services to our clients.

Key Responsibilities:
  • Resolve technical issues and provide timely delivery of services
  • Deliver a high standard of customer care and escalate problems where appropriate
  • Manage Microsoft Windows Server 2016 – 2022, Microsoft 365, Active Directory, and other IT systems
  • Provide support for Apple OS and Apple Mac devices
  • Collaborate with the team to achieve service desk goals and objectives
Requirements:
  • Microsoft Windows Server 2016 – 2022, Microsoft 365, Active Directory, and other IT systems
  • Apple OS and Apple Mac support experience
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Microsoft Office suite and laptop/desktop support
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working hours and hybrid working arrangements
How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].

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