First Line Support Specialist

3 weeks ago

London, Greater London, United Kingdom The Workplace Consultancy Full time
Job Title: 1st Line Support Specialist

The Workplace Consultancy is seeking a skilled 1st Line Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide first-line technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to Microsoft Windows, Microsoft 365, and Microsoft Azure Active Directory
  • Manage and maintain IT systems, including desktop and mobile devices
  • Collaborate with the 2nd Line Support team to resolve complex technical issues
  • Document and track technical issues using ITSM platforms such as ServiceNow
Requirements:
  • Proven experience in a similar role, with a strong understanding of ITIL workflows and practices
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of Microsoft Windows, Microsoft 365, and Microsoft Azure Active Directory
  • Experience with ITSM platforms such as ServiceNow
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

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