First Line Technical Support Specialist

17 hours ago

London, Greater London, United Kingdom Fitzrovia IT Limited Full time £28,000
Job Title: 1st Line Support Engineer

Fitzrovia IT Limited is seeking an experienced 1st Line Support Engineer to join our expanding service desk team.

About the Role:

We are looking for a motivated and customer-focused individual to provide technical support to our clients. The ideal candidate will have experience working on a busy service desk, resolving technical issues, and delivering a high standard of customer care.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop
  • Resolve technical issues in a timely and efficient manner
  • Escalate problems to senior engineers where necessary
  • Collaborate with the team to achieve service level agreements
Requirements:
  • Microsoft Windows Server 2016 – 2022
  • Microsoft 365 Support for Email, SharePoint, OneDrive and Teams
  • Active Directory Management
  • Windows 10, 11 Operating System Support
  • Apple OS and Apple Mac support experience
  • Microsoft Office suite
  • Laptop/desktop and thin client support
Desirable Skills:
  • Good telephone etiquette
  • Some knowledge of Cisco & Apple Support would be useful
Benefits:
  • Competitive Package Offered
  • Vitality at Work Business for rewards & health benefits
  • Cycle to Work scheme
  • Monthly & quarterly nights out/events
  • Breakfast on Wednesdays
  • Hybrid working
What We Offer:

Fitzrovia IT Limited offers a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to providing our employees with the best possible working conditions and benefits.

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