Customer Service Specialist

7 days ago


Glasgow, Glasgow City, United Kingdom Murray Recruitment Full time

Job Summary:

Murray Recruitment is seeking a skilled and experienced Service Operations Coordinator to join our team in a permanent position. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services.

Key Responsibilities:

  • Service Coordination: Efficiently log all service requests and allocate tasks to the appropriate teams based on skills, availability, and workload.
  • Customer Interaction: Handle inbound inquiries and resolve issues promptly and professionally, ensuring excellent customer satisfaction.
  • Reporting and Analysis: Provide regular reports to management and stakeholders, highlighting key performance indicators and service delivery metrics.
  • General Administration: Handle all aspects of general administration to support the smooth operation of the business, including procurement and inventory management.

Requirements:

  • Previous experience in a service coordination, customer service, or operations role.
  • Demonstrated experience in delivering professional customer service in a fast-paced environment.
  • Enthusiastic attitude, flexibility, and strong team-working skills.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

What We Offer:

  • Salary up to £DOE.
  • Hours Monday – Friday 8am – 5pm or 9am – 6pm (1 hour lunch).
  • 20 days holiday plus 9 statutory days.
  • Death in service benefit.
  • Employee Discounts Scheme.
  • Gym membership discount.
  • Free parking facilities.


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