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Desktop Support Engineer

2 months ago

Bridgwater, Somerset, United Kingdom Tata Consultancy Services Full time
About the Role

We are seeking a highly skilled and experienced Desktop Support Engineer to join our team at Tata Consultancy Services. As a Desktop Support Engineer, you will be responsible for providing technical support and maintenance for desktop computers, laptops, and other computer hardware and software.

Key Responsibilities
  • Provide technical support and maintenance for desktop computers, laptops, and other computer hardware and software.
  • Oversee and update assigned support service requests.
  • Handle daily technical support activities on desktop support, data network and server management.
  • Grow clients and communicate to Account Manager by determining new opportunities.
  • Provide break fix support for Desktop, laptops and other components.
  • Setup desktop computers and peripherals and test network connections.
  • Install and test desktop software applications and internet browsers.
  • Test computers to ensure proper functioning of computer systems.
  • Support the mobile devices for registering in BES or Intune environment.
  • Train end users on usage of computer hardware and software.
  • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
  • Adhere to policies as per corporate manuals and directives.
  • Extend computer support for systems software and hardware.
  • Setup computers and install software for various applications and programs.
  • Network and connect computers within organization to better communication.
  • Maintain computer peripheral devices like printers and resolve associated problems.
  • Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite.
  • Maintain the devices inside the datacentres and resolve associated problems.
Requirements
  • Prior experience in Desktop support and executive support.
  • Excellent knowledge on computer hardware.
  • Basic knowledge on network management.
  • Basic Knowledge on Active Directory.
  • Sound Knowledge on Software deployment through various tools.
  • Sound knowledge on Application packaging, deployment and troubleshooting.
  • Possess strong experience in handling issues in Windows OS.
  • Constantly seeks to improve technical knowledge and research new product capabilities.
  • Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis.
  • Possess excellent communication and interpersonal skills.
  • Participate when needed, the project meetings with the customer.
  • Experience in troubleshooting and fixing audio video equipment.
  • SC Clearance Mandatory.
What We Offer

Tata Consultancy Services is a leading IT services company that offers a range of benefits and rewards to its employees. As a Desktop Support Engineer, you will have access to:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
  • Access to extensive training resources and discounts within the Tata network.
About Us

Tata Consultancy Services is a purpose-led transformation company that helps businesses to transform through technology. We support our clients in making a meaningful difference to the people and communities they serve. Our diversity motto is 'Inclusion without Exception' and we believe in building and sustaining a culture of equity and belonging where everyone can thrive.