Front of House and Sales Coordinator

3 days ago

Slough, Slough, United Kingdom Plus X Innovation Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Front of House and Sales Coordinator at Plus X Innovation. This is a unique opportunity to work in a dynamic and innovative environment, where you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Front of House:
    • Provide a warm and welcoming experience to all members and guests, ensuring a positive first impression of our location.
    • Assist with front desk and meeting room queries, resolving issues in a timely and effective manner.
    • Manage the front desk inbox and phone line, responding to all incoming queries and recording information in our CRM system.
    • Support members with carpark bookings and travel needs, advising on alternative options.
    • Work closely with the location team to deliver events, being the face of Plus X Innovation and advising members on what's on.
    • Assist with general administration and billing as required, including lockers revenue management and membership spot checks.
    • Manage the small meetings calendar, booking and setting up meeting rooms and specialist facilities for members and guests.
    • Report any facilities or operational issues to the relevant persons.
    • Manage the Front of House areas and conduct daily building walk-arounds, ensuring opening and closing procedures are followed.
    • Accountable for all post and deliveries for the building.
    • Accountable for the stock of consumables.
  • Sales:
    • Support the Location Manager in conducting sales tours for memberships and small offices.
    • Accountable for sales conversion from the tour onwards.
    • Work closely with the Location Manager to ensure regular check-ins are completed to maintain all leads.
    • Support the Location Manager to ensure all memberships and billing are up to date.
    • Maximise revenue through other sources, such as lockers or parking.
    • Work closely with the Location Manager to manage the pipeline and sales CRM for the location.
Requirements
  • Experience from a flexible office or hospitality background.
  • A passion for customer service.
  • Strong team player who can collaborate effectively with different disciplines.
  • Strong relationship building, motivational, and prioritisation skills.
  • Proven ability to meet sales targets and knowledgeable in sales techniques.
What We Offer
  • 25 days holiday plus bank holidays and an extra day off for your birthday.
  • 2 x volunteering days per year.
  • £250 per year to spend on personal development and/or wellbeing.
  • Opportunity to be trained as an accredited mental health first aider.
  • Access to our Health Assured Employee Assistance Programme and wellbeing resources.
  • Pension scheme up to 9% total contribution.
  • Focus on learning and development - growing company with growing opportunities.
  • Collaborative environment with a focus on team success and a non-hierarchical culture.
  • Regular all company communication meetings – fortnightly and quarterly.
  • Seasonal socials including team building, summer family day, and winter party.
  • Regular all team surveys to check in on teams' happiness.

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