Front Desk Associate
5 days ago
- Provide exceptional guest experiences, ensuring a warm welcome and personalized service throughout their stay.
- Deliver unforgettable experiences, starting from the initial booking process to departure, by exceeding guest expectations.
- Adhere to hotel policies, as outlined in the training manual, including Reservations, Sales, Check-In, and Check-Out procedures.
- Achieve sales targets in line with company objectives.
- Promote additional products and services within the hotel and group brand.
- Maintain accurate billing systems and obtain all payments from guests in accordance with company policy.
- Ensure high standards of hospitality, processing bookings, upselling, salesmanship, financial, and reporting diligence.
- Support the reservations team with booking support.
- Minimize and handle complaints professionally, in accordance with hotel policy.
- Maintain good working relationships with all other departments and communicate information throughout the hotel.
- Replenish departmental stock areas.
- Ensure daily updates are communicated throughout the hotel.
- Follow legislation related to the job role.
- Maintain good working relationships with all other departments and communicate information throughout the hotel.
- Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
- Perform all other duties as required.
- Tronc / Service charge (Food & Beverage Departments only)
- End of Season Bonus – Hourly paid team members will receive 10% of all hours worked between 1st December – 31st December.
- Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing - https://www.360-
- Access to Wagestream -
- Length of Service rewards
- Starting rate of £11.50 per hour, increasing to £12 per hour upon successful completion of the probation period, and £50 in "love to Shop" vouchers.
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