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Customer Liaison Officer

1 month ago

London, Greater London, United Kingdom Mears Full time
Customer Liaison Officer

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.

Key Responsibilities:
  • Provide proactive and responsive customer service to residents, addressing their concerns and queries in a timely and professional manner.
  • Work closely with our operational teams to ensure that residents are aware of upcoming works and the impact they will have.
  • Build and maintain strong relationships with residents, local community groups, and other stakeholders to promote positive engagement and social value activities.
  • Manage customer communications, including regular updates and feedback, to ensure that residents are informed and engaged throughout the process.
  • Support the delivery of social value activities, working closely with our contract lead to embed the Mears Group approach to customer experience, engagement, and social impact.
Requirements:
  • Previous customer service experience, preferably in a social housing or community-based setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and other stakeholders.
  • IT literate, with experience of using business and client systems to log, update, and process customer information.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
  • Full driving license and ability to travel to various locations as required.
What We Offer:
  • A competitive salary and benefits package, including a company vehicle and fuel card.
  • Opportunities for career progression and professional development, with a dedicated Learning and Development function.
  • A supportive and inclusive work environment, with a focus on wellbeing and work-life balance.
  • Access to discounts and savings through Mears Rewards, including buying extra holidays and long service recognition.