Customer Liaison Officer
1 month ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.
Key Responsibilities:- Provide proactive and responsive customer service to residents, addressing their concerns and queries in a timely and professional manner.
- Work closely with our operational teams to ensure that residents are aware of upcoming works and the impact they will have.
- Build and maintain strong relationships with residents, local community groups, and other stakeholders to promote positive engagement and social value activities.
- Manage customer communications, including regular updates and feedback, to ensure that residents are informed and engaged throughout the process.
- Support the delivery of social value activities, working closely with our contract lead to embed the Mears Group approach to customer experience, engagement, and social impact.
- Previous customer service experience, preferably in a social housing or community-based setting.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and stakeholders.
- IT literate, with experience of using business and client systems to log, update, and process customer information.
- Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
- Full driving license and ability to travel to various locations within the London Borough of Islington.
- A competitive salary and benefits package, including a company vehicle and fuel card.
- Opportunities for career progression and professional development, with a dedicated Learning and Development function.
- A supportive and inclusive work environment, with a focus on wellbeing and work-life balance.
- Access to discounts and savings through Mears Rewards, including buying extra holidays and long service recognition.
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Customer Liaison Officer
1 month ago
London, Greater London, United Kingdom TSR Recruitment Limited Full timeJob Title: Resident Liaison OfficerTS Recruitment Limited is seeking a skilled Resident Liaison Officer to join our team. As a key member of our Property Services Contractor, you will be responsible for building strong relationships with residents and providing exceptional customer service.Key Responsibilities:Engage with residents to understand their needs...
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Customer Liaison Officer
1 month ago
London, Greater London, United Kingdom TSR Recruitment Limited Full timeJob Title: Resident Liaison OfficerTS Recruitment Limited is seeking a skilled Resident Liaison Officer to join our team. As a key member of our Property Services Contractor, you will be responsible for building strong relationships with residents and providing exceptional customer service.Key Responsibilities:Engage with residents to understand their needs...
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Customer Liaison Officer
3 weeks ago
London, Greater London, United Kingdom Mears Full timeCustomer Liaison OfficerAre you passionate about delivering exceptional customer service and making a positive impact in your community?We're seeking a highly motivated and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing a professional service to our customers,...
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Customer Liaison Officer
2 weeks ago
London, Greater London, United Kingdom Mears Full timeWe are seeking a highly skilled Customer Liaison Officer to join our team at Mears. As a key member of our Planned Capital Investment Contract, you will work closely with our client to deliver exceptional customer service and social value activities across the London Borough of Islington.As a Customer Liaison Officer, you will be responsible for providing a...
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Customer Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Mears Full timeCustomer Liaison OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.Key Responsibilities:Provide proactive and...
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Customer Liaison Officer
3 weeks ago
London, Greater London, United Kingdom Mears Full timeCustomer Liaison OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.Key Responsibilities:Provide proactive and...
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Customer Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Mears Full timeCustomer Liaison OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.Key Responsibilities:Provide proactive and...
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Customer Liaison Officer
3 weeks ago
London, Greater London, United Kingdom Mears Full timeCustomer Liaison OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.Key Responsibilities:Provide proactive and...
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Customer Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Mears Full timeCustomer Liaison OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.Key Responsibilities:Provide proactive and...
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Customer Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Mears Full timeCustomer Liaison OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Liaison Officer. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our residents receive the highest level of care and support.Key Responsibilities:Provide proactive and...
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Customer Liaison Officer
1 week ago
London, Greater London, United Kingdom Mears Full timeJob Summary:We're seeking a highly skilled Customer Liaison Officer to join our team at Mears Group. The successful candidate will be responsible for providing exceptional customer service, working closely with our clients, and delivering social value activities.Key Responsibilities:Provide proactive customer liaison and support to residents, ensuring they...
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Customer Service Liaison Officer
3 weeks ago
London, Greater London, United Kingdom TSR Recruitment Limited Full timeJob SummaryWe are seeking a Customer Service Liaison Officer to join our team at TSR Recruitment Limited. The successful candidate will be responsible for building good relationships with residents, dealing with complaints and issues, and arranging appointments for workers and subcontractors.Key ResponsibilitiesCommunity engagement with tenants'...
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Customer Liaison Officer
6 days ago
London, Greater London, United Kingdom Mears Full timeJob DescriptionWe are seeking a highly skilled Customer Liaison Officer to join our team at Mears. In this role, you will be responsible for providing exceptional customer service and ensuring that our residents are aware of the work being carried out in their area.The ideal candidate will have a recognised customer or business qualification, be educated to...
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Resident Liaison Officer
1 month ago
London, Greater London, United Kingdom Velocity Recruitment Full timeJob Title: Resident Liaison OfficerLocation: North LondonJob Type: Full-timeSalary: Up to £32k + PackageJob Description:The successful Resident Liaison Officer will be responsible for building customer confidence and explaining all aspects of improvement work to residents. This will involve surveys, initial contact with tenants, identifying customer needs,...
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Resident Liaison Officer
1 month ago
London, Greater London, United Kingdom Velocity Recruitment Full timeJob Title: Resident Liaison OfficerLocation: North LondonJob Type: Full-timeSalary: Up to £32k + PackageJob Description:The successful Resident Liaison Officer will be responsible for building customer confidence and explaining all aspects of improvement work to residents. This will involve surveys, initial contact with tenants, identifying customer needs,...
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Resident Liaison Officer
3 weeks ago
London, Greater London, United Kingdom Velocity Recruitment Full timeJob Title: Resident Liaison OfficerLocation: North LondonJob Type: Full-timeSalary: Up to £32k + PackageJob Description:The successful Resident Liaison Officer will be responsible for building customer confidence and explaining all aspects of improvement work to residents. This will involve surveys, making initial contact with tenants, identifying customer...
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Resident Liaison Officer
3 weeks ago
London, Greater London, United Kingdom Velocity Recruitment Full timeJob Title: Resident Liaison OfficerLocation: North LondonJob Type: Full-timeSalary: Up to £32k + PackageJob Description:The successful Resident Liaison Officer will be responsible for building customer confidence and explaining all aspects of improvement work to residents. This will involve surveys, making initial contact with tenants, identifying customer...
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Resident Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Velocity Recruitment Full timeJob Title: Resident Liaison OfficerLocation: North LondonJob Type: Full-timeSalary: Up to £32k + PackageJob Description:We are seeking a highly skilled Resident Liaison Officer to join our team in North London. As a key member of our team, you will be responsible for building customer confidence, explaining improvement work, and identifying customer...
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Resident Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Velocity Recruitment Full timeJob Title: Resident Liaison OfficerLocation: North LondonJob Type: Full-timeSalary: Up to £32k + PackageJob Description:We are seeking a highly skilled Resident Liaison Officer to join our team in North London. As a key member of our team, you will be responsible for building customer confidence, explaining improvement work, and identifying customer...
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Resident Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Velocity Recruitment Full timeJob Title: Resident Liaison OfficerLocation: WandsworthContract Duration: 6 month contract - Competitive ratesJob Summary:We are seeking a highly skilled Resident Liaison Officer to join our team for an internal refurbishment project in Wandsworth. As a key member of our team, you will be responsible for building customer confidence, explaining improvement...
