Beauty & Accessories Department Manager

2 weeks ago

Leeds, Leeds, United Kingdom Frasers Group Full time

About Flannels

Flannels is reimagining retail, embracing calculated risks for greater rewards. We're constantly pushing boundaries and diversifying our portfolio to elevate the industry.

The Opportunity

We are seeking an experienced Department Manager to lead our Beauty and Accessories teams within our new Flagship store. As a Beauty & Accessories Department Manager, you'll provide exceptional customer service, leveraging your product knowledge to inspire and exceed expectations. You'll be passionate about beauty and committed to delivering a world-class client experience.

Your Responsibilities

  • Lead a diverse team of sales advisors, beauty experts, brand managers, and team leaders in a fast-paced environment.
  • Drive the Beauty & Accessories team to achieve KPIs and sales targets daily.
  • Deliver a luxury selling experience to all customers, demonstrating expertise in beauty products and trends.
  • Achieve individual and team objectives, taking ownership of your sales results and KPIs.
  • Stay passionate about the beauty industry and emerging trends.
  • Continuously develop your product knowledge through brand information, education materials, and training sessions.
  • Proactively engage with clients to build lasting loyalty.
  • Plan and execute in-store events in collaboration with the store and brands.
  • Maintain high visual presentation standards by ensuring drawers and counter displays are clean and organized.
  • Support stock counts and other operational duties.
  • Lead by example, coaching and supporting Beauty Ambassadors.
  • Collaborate with the store management team.
  • Develop strong relationships with brand representatives.
  • Champion our company culture and values.

Qualifications

  • Experience managing large teams in fast-paced environments.
  • Proven experience in luxury beauty retail.
  • Exceptional communication skills and the ability to build relationships with internal and external stakeholders at all levels.
  • A successful background in a retail management role.
  • An interest in Luxury Fashion and Beauty brands.
  • While a qualification in makeup artistry or extensive beauty retail experience is preferred, we welcome passionate individuals with experience in luxury or trend-based retail.

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