Tenancy Sustainment and Support Specialist

1 week ago


Crewe, Cheshire East, United Kingdom Concrete Full time
Job Title: Tenancy Sustainment and Floating Support Officer

At Concrete, we're committed to providing high-quality support to individuals who are vulnerable and/or have complex needs. As a Tenancy Sustainment and Floating Support Officer, you'll play a vital role in delivering this support, working closely with our team to ensure our customers receive the best possible service.

Key Responsibilities:
  • Develop and implement personalized support plans for customers, focusing on their individual needs and goals.
  • Work with customers to complete inductions, risk assessments, and create support plans to address their complex needs.
  • Empower customers to maintain their independence and understand how to manage their own homes.
  • Ensure all properties are well-maintained and health and safety checks are completed.
  • Support customers to develop positive relationships with their support network and other services.
  • Manage administration tasks, including support plans, forms, and databases, in a timely and efficient manner.
  • Support customers to 'move on' into their own general needs tenancy.
  • Collaborate with the local community to fundraise and raise Concrete's profile in the area.
Requirements:
  • Educated to a GCSE level.
  • 1-2 years' experience of working in a similar sector or transferable skills.
  • Experience of working with customers with complex needs.
  • Excellent communication skills.
  • Understanding of what great customer service is.
  • Ability to fulfill contractual commitments for commissioned services.
  • Experience of supporting financial processes, including expenses and invoice processing.
  • Experience of completing forms and applications for benefits and grants.
  • Ability to work under pressure and manage multiple tasks and demands.
  • A motivational approach to supporting customers.

We're looking for someone who is passionate about making a difference in the lives of our customers. If you're a motivated and empathetic individual with a strong work ethic, we'd love to hear from you.

At Concrete, we're committed to creating a positive and supportive work environment. We offer a range of benefits, including competitive salary, comprehensive training, and opportunities for career development.

Join us in our mission to provide high-quality support to those who need it most. Apply now to become a Tenancy Sustainment and Floating Support Officer and make a real difference in the lives of our customers.



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