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Tenancy Sustainment and Support Specialist

2 months ago

Crewe, Cheshire East, United Kingdom Concrete Full time
Job Title: Tenancy Sustainment and Floating Support Officer

At Concrete, we're committed to providing high-quality support services to individuals in need. As a Tenancy Sustainment and Floating Support Officer, you'll play a vital role in delivering our mission.

Key Responsibilities:
  • Work closely with customers to develop personalized support plans, addressing their unique needs and goals.
  • Conduct thorough risk assessments and inductions to ensure customers receive the necessary support.
  • Empower customers to maintain their independence and self-sufficiency, promoting positive relationships with their support network and other services.
  • Ensure all properties are well-maintained, with regular health and safety checks completed.
  • Support customers in developing positive relationships with their support network and other services.
  • Administer support plans, forms, and databases in a timely and efficient manner.
  • Work with the local community to raise Concrete's profile and secure funding for our services.
Requirements:
  • Educated to a GCSE level.
  • 1-2 years' experience in a similar sector or transferable skills.
  • Experience working with customers with complex needs.
  • Excellent communication and interpersonal skills.
  • Understanding of great customer service principles.
  • Ability to fulfill contractual commitments for commissioned services.
  • Experience supporting financial processes, including expenses and invoice processing.
  • Ability to work under pressure and manage multiple tasks and demands.

We're looking for a motivated and compassionate individual who shares our vision of providing concrete futures for those in need. If you're passionate about making a difference, we encourage you to apply.