Customer Relationship Management Lead

3 weeks ago

London, Greater London, United Kingdom Hertility Health Full time

About Us

At Hertility Health, we are dedicated to transforming women's health through innovative solutions. We are seeking individuals who are passionate about making a difference and are eager to thrive in a dynamic, fast-paced environment.

Role Overview

As a Customer Relationship Management Lead, you will play a pivotal role in our ambitious CRM team. This position is ideal for those who are adaptable and proactive, ready to identify challenges and contribute to effective solutions. Your communication skills will be essential in simplifying complex concepts and bringing your creative ideas to fruition.

Key Responsibilities

In this role, you will:

  • Utilize your extensive knowledge of digital marketing and customer loyalty strategies to oversee the complete campaign development process.
  • Leverage your 5+ years of CRM expertise, particularly in strategic email marketing, ideally within e-commerce or startup environments.
  • Design and automate email campaigns using customer engagement platforms, such as Braze.
  • Demonstrate a history of successful campaign testing and deployment across various channels.
  • Apply your understanding of email design and possess a keen creative eye.
  • Exhibit proficiency in scripting languages, particularly HTML.
  • Implement CRM strategies for mobile applications.
  • Utilize technical skills to construct email campaigns, including segmenting, triggering, and logic development.
  • Foster strong interpersonal relationships and collaborate effectively with colleagues at all levels.
  • Engage customers through multiple communication channels (email, SMS, app) with a focus on enhancing conversion and retention rates.
  • Maintain a meticulous attention to detail.
  • Show a genuine passion for health and wellness initiatives.

What We Offer

Join our vibrant team that is at the forefront of revolutionizing women's health. As a Customer Relationship Management Lead, you will receive a competitive salary ranging from £40,000 to £55,000, along with equity options. Additional benefits include:

  • 33 days of paid leave (inclusive of public holidays).
  • A company-provided laptop.
  • Flexible working hours, promoting a healthy work-life balance.
  • A pension scheme with a 5% employer match on a 4% employee contribution.
  • Mental health support through an in-house counselor.
  • Complimentary access to Hertility Health products and services, including hormone and fertility testing.
  • Opportunities for professional growth and development.
  • An enhanced family leave policy covering maternity, paternity, and adoption.
  • Progressive health leave policies addressing menstruation and menopause.

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