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Customer Relationship Management Lead

2 months ago


London, Greater London, United Kingdom INEOS Automotive Full time

CRM Lead Opportunity at INEOS Automotive

INEOS Automotive - Grenadier - Built On Purpose

INEOS Automotive is an innovative organization that embraces creativity and values initiative. Our diverse team members come from various backgrounds and nationalities, united by a shared commitment to excellence and quality outcomes. As the CRM Lead, you will be instrumental in enhancing customer engagement and retention across the entire customer lifecycle.

Key Responsibilities:

  • Oversee the global CRM initiative to align with commercial goals and strategic priorities.
  • Craft a customer communication strategy and design targeted email campaigns.
  • Establish and execute the customer journey, pinpointing areas for enhancement.
  • Manage marketing analytics tools and supervise customer communication and data governance.
  • Work collaboratively with cross-departmental teams to improve the customer experience.

Qualifications:

  • Demonstrated experience as a CRM Specialist or in a comparable position.
  • Background in a customer-centric, digital-first environment.
  • Exceptional communication skills and ability to manage stakeholders effectively.
  • Familiarity with customer engagement platforms and database management.
  • Experience in a regulated, multi-regional context.
  • Detail-oriented with a strong customer-focused approach.

If you are passionate about driving customer engagement and enhancing experiences, we encourage you to submit your application with a comprehensive cover letter. We look forward to your response.