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Customer Relationship Management Lead
2 months ago
CRM Lead Opportunity at INEOS Automotive
INEOS Automotive - Grenadier - Built On Purpose
INEOS Automotive is an innovative organization that embraces creativity and values initiative. Our diverse team members come from various backgrounds and nationalities, united by a shared commitment to excellence and quality outcomes. As the CRM Lead, you will be instrumental in enhancing customer engagement and retention across the entire customer lifecycle.
Key Responsibilities:
- Oversee the global CRM initiative to align with commercial goals and strategic priorities.
- Craft a customer communication strategy and design targeted email campaigns.
- Establish and execute the customer journey, pinpointing areas for enhancement.
- Manage marketing analytics tools and supervise customer communication and data governance.
- Work collaboratively with cross-departmental teams to improve the customer experience.
Qualifications:
- Demonstrated experience as a CRM Specialist or in a comparable position.
- Background in a customer-centric, digital-first environment.
- Exceptional communication skills and ability to manage stakeholders effectively.
- Familiarity with customer engagement platforms and database management.
- Experience in a regulated, multi-regional context.
- Detail-oriented with a strong customer-focused approach.
If you are passionate about driving customer engagement and enhancing experiences, we encourage you to submit your application with a comprehensive cover letter. We look forward to your response.