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Customer Relationship Management Lead

2 months ago

London, Greater London, United Kingdom INEOS Automotive Full time

CRM Lead Opportunity at INEOS Automotive

INEOS Automotive - Grenadier - Built On Purpose

INEOS Automotive is an innovative organization that embraces creativity and initiative while challenging conventional norms. Our diverse team, comprising members from various backgrounds and nationalities, is dedicated to delivering exceptional results and quality work. As the CRM Lead, you will be instrumental in enhancing customer engagement and loyalty throughout the customer lifecycle.

Key Responsibilities:

  • Oversee the global CRM initiative to align with commercial goals and strategic priorities.
  • Craft a customer communication strategy and develop targeted email campaigns.
  • Design and execute the customer journey, pinpointing areas for enhancement.
  • Manage marketing insights tools and ensure governance of customer communications and data.
  • Work collaboratively with cross-functional teams to improve the overall customer experience.

Qualifications:

  • Previous experience as a CRM Specialist or in a comparable position.
  • Background in a customer-centric, digital-first environment.
  • Excellent communication abilities and stakeholder engagement skills.
  • Familiarity with customer engagement platforms and database management.
  • Experience in a regulated, multi-regional context.
  • Detail-oriented with a strong customer-focused approach.

If you are passionate about making a significant impact in a dynamic environment, we encourage you to consider this opportunity.