Hospitality Operations Manager

4 weeks ago

Bournemouth, Bournemouth, United Kingdom Redefined Ltd Full time
Job Title: Beverage & Hospitality Lead

We are seeking a highly motivated and experienced Beverage & Hospitality Lead to join our team at Redefined Ltd.

Key Responsibilities:
  • Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.
  • Ensure that all departments are adequately resourced within required budgets and that the team is working efficiently to meet customer demands.
  • Assist in the training and induction of new team members and support the development of existing team members through training and coaching.
  • Support the Food and Beverage Manager in reviewing performance within the Food and Beverage Team, monitoring through regular reviews and appraisals, and escalating any concerns to the Management Team.
  • Actively support the Management Team to promote new business and suggest new initiatives to achieve objectives.
  • Review your own performance at reviews and annual appraisal, and be responsible for your development needs by using this job description to highlight areas where you may feel further training or support is required.
  • Be multi-skilled in other departments to ensure that the business is able to meet customer demands by ensuring that all departments are operating to the maximum efficiency.
Customer Focus:
  • Deliver exceptional customer service to ensure that all customers have an exceptional level of service provided, a value for money experience, and want to return to the business.
  • Be conversant with current promotions and products available to ensure the best customer experience.
  • Proactively offer and provide a friendly, accurate, efficient, and prompt service of food and beverages, responding positively to all customer requests in accordance with the Company's Food and Beverage Service Cycles.
  • Aware of daily, weekly, and monthly targets and ensure that the Food and Beverage Team are working to achieve these.
  • Actively promote the customer reward scheme.
  • Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
Shareholder Responsibilities:
  • Be accountable for all handling of monies and electronic point of sale responsibilities.
  • Have the required level of Product Knowledge of our Food & Beverage Offers.
  • Have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
  • Ensure that the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
  • Support the Food and Beverage Manager to ensure compliance with all relevant legislation, e.g. Licensing, Weights and Measures etc., escalating any concerns to the Management Team.
  • Ensure that the Department has accurately accounted for stocks, spillages, and wastages, managing work quality and controls, escalating any concerns to the Management Team.
  • Comply with all regulatory provisions in respect of sanitation and food safety, ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained.
  • Promote an environment that encourages responsible drinking.
Qualifications:
  • Passion to deliver exceptional Customer Service.
  • Working knowledge of food and beverages within a similar environment.
  • Leisure/Food and Beverage industry knowledge including legislation, best practice, current trends, etc.
  • NVQ level 2 qualification in Hospitality.
  • Experience of leading a team.
  • Knowledge of Company training (Service That Sells, Perfect Serve etc.).

Additional Information

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